Return Policy
Return Policy
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
New policy updated from all express companies from Oct 1st, 2021
Please report us the abnormal situation of the package within 30 days from date of shipping otherwise the Express refuse to pay any loss of package.
1, For dresses standard size with picture color(size must be less than or equal to US14) can be returned, please contact with us within one week If you want to return, dress must be returned within 30 days of the delivery date.
We promises to issue a full refund including shipping fee and rush fee(if there is）for any damaged, defective, or mis-shipped standard size dresses. Pictures to prove the quality problems are required.
We will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee and rush fee(if there is ) under this circumstance even if your order is free shipping order.
You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.
2, For custom order(Color not as picture shown or Custom Size) and Plus size(larger than US14) can’t be returned, please note this policy, because even they returned, we can't sell them again in the future.
3, Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
4, Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
5, Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.
6, Original shipping is non-refundable. No refund will be given if the package is destroyed due to refusal to pay duties
If there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
Please show us photos of error firstly, there are 3 ways to solve it.
1, Send dress back to get full payment back.
2, get 50% discount to keep it.
3, We will remake one and send it as soon as possible, the first dress no need to send back.
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
New policy updated from all express companies from Oct 1st, 2021
Please report us the abnormal situation of the package within 30 days from date of shipping otherwise the Express refuse to pay any loss of package.
1, For dresses standard size with picture color(size must be less than or equal to US14) can be returned, please contact with us within one week If you want to return, dress must be returned within 30 days of the delivery date.
We promises to issue a full refund including shipping fee and rush fee(if there is）for any damaged, defective, or mis-shipped standard size dresses. Pictures to prove the quality problems are required.
We will offer you a 90% refund if there is no quality problem but you are not satisfied with the product or you change your mind. We will take a 10% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee and rush fee(if there is ) under this circumstance even if your order is free shipping order.
You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.
2, For custom order(Color not as picture shown or Custom Size) and Plus size(larger than US14) can’t be returned, please note this policy, because even they returned, we can't sell them again in the future.
3, Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
4, Returns must be received in new condition; unworn, unwashed, and with the hygienic liner intact. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to refusal.
5, Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit. Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.
6, Original shipping is non-refundable. No refund will be given if the package is destroyed due to refusal to pay duties
If there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
Please show us photos of error firstly, there are 3 ways to solve it.
1, Send dress back to get full payment back.
2, get 50% discount to keep it.
3, We will remake one and send it as soon as possible, the first dress no need to send back.
